Effective date: January 15, 2025

Object

These general conditions apply in particular without restriction or reservation to all online sales offered by the company LAUVEE on the website http://www.lauvee.com (“the Site”).

The Site is an e-commerce platform, which allows Internet users (“Buyers”) to purchase beauty devices, cosmetic products and accessories offered for sale on the Site (“Products”).

The purpose of these general conditions is in particular to define the terms and conditions of online sales and delivery of the Products, as well as to define the rights and obligations of the parties in this context.

They are accessible and printable at any time via a direct link at the bottom of the Site page.

The applicable version of the general conditions is the one available online on the Site on the date of the Buyer's order, a copy of which is sent to them with their order confirmation.

These general conditions of sale prevail over all other general or specific conditions not expressly agreed to by LAUVEE.

They may be supplemented where appropriate by specific conditions of use for certain Products or services offered on the Site, which supplement these general conditions and, in the event of contradiction, prevail over the latter.

Seller's identity and contact details

The Site is operated by the company LAUVEE, a simplified joint-stock company, registered with the RCS of Evry under number 949 045 256, whose registered office is located at 3 rue Jules Guesde, 91130 Ris-Orangis (“LAUVEE”), which offers the Products for sale.

LAUVEE can be contacted at the following contact details, in particular for any complaints:

• Postal address: 3 rue Jules Guesde, 91130 Ris-Orangis
• Telephone: 01 88 61 26 13
• Email address: hello@lauvee.com

Legal capacity and acceptance of the general conditions

Legal capacity

The Site is accessible:

• To any natural person with full legal capacity to enter into a contract under these general terms and conditions. A natural person who does not have full legal capacity may only access the Site with the consent of their legal representative.
• To any legal entity acting through a natural person with the legal capacity to contract in the name and on behalf of the legal entity.

Acceptance of the general conditions

The Buyer's acceptance of these general conditions is indicated by a checkbox in the order form. This acceptance can only be full and complete. Any acceptance subject to reservation is considered null and void.

Any Buyer who does not agree to be bound by these general conditions must not place an order on the Site.

Registration on the Site

Any Buyer may place an order for one or more Products, under the conditions provided herein, without having previously registered on the Site, subject to providing all the information necessary for the purposes of validation and execution of the order.

If desired, the Customer may register on the Site to facilitate their purchases. To do so, they must complete the form provided for this purpose on the Site by providing all the information marked as mandatory. Any incomplete registration will not be validated.

Registration automatically results in the opening of an account in the name of the Buyer (the “Account”), which allows them to manage their purchases in a form and using the technical means that LAUVEE deems most appropriate.

The Buyer guarantees that all information he/she provides in the registration form or through the third-party sites referred to above is accurate, up-to-date and truthful and is not tainted by any misleading nature.

He undertakes to update this information in his Account in the event of changes (in particular: change of postal address), so that it always corresponds to the above-mentioned criteria.

The Buyer is informed and accepts that the information entered for the purpose of creating or updating his Account constitutes proof of his identity. The information entered by the Buyer is binding upon validation.

The Buyer can access his Account at any time after identifying himself using his login ID and password.

The Buyer undertakes to use his Account personally and not to allow any third party to use it in his place or on his behalf, unless he bears full responsibility.

He is also responsible for maintaining the confidentiality of his username and password, any access to the Site using these being deemed to have been made by the Buyer. The Buyer must immediately contact LAUVEE using the contact details mentioned in the article "Identity of the seller and contact" herein if he notices that his Account has been used without his knowledge. He acknowledges LAUVEE's right to take all appropriate measures in such cases.

Product Features

Before any online order and in application in particular of the provisions of article L111-1 of the Consumer Code, the Buyer can find out, on the Site, the characteristics of each Product that he wishes to order.

The Products are offered for sale online while stocks last.

The photographs and descriptions of the Products offered for sale online are as accurate as possible. They only bind LAUVEE for what is precisely indicated. The Buyer is however informed and accepts that certain characteristics of the Products and in particular their color may not correspond exactly to the photographs presented on the Site, due to technical constraints.

Order

Placing an order

To place an order, the Buyer must select the Product of their choice available on the Site and place it in their basket.

He can access the summary of his basket at any time as long as the order is not definitively validated and can correct any errors in the elements entered.

The order is deemed to have been received by LAUVEE when it can access it.

As part of their order, the Buyer is asked to provide their contact information for delivery and billing purposes. They must complete all fields marked as mandatory in the form provided for this purpose with an asterisk. Orders that do not include all the required information cannot be validated.

The Buyer guarantees that all information provided in the order form is accurate, up-to-date and truthful and is not tainted by any misleading nature.

He is informed and accepts that this information constitutes proof of his identity and binds him upon validation.

LAUVEE reserves the right to cancel any order, particularly in the event of a technical malfunction of the Site or any other cause that would compromise the proper processing of the order. In this case, the Buyer will be informed as soon as possible and the amount of the canceled order will be fully refunded within a reasonable time.

Order confirmation

At the end of the order, the Buyer receives confirmation of the order by email which:

• summarizes the elements of the order and the expected delivery time,
• includes the general conditions in force on the day of the order,
• includes the invoice corresponding to the order.

The Buyer must ensure that the contact details provided when placing the order are correct and that they allow them to receive the order confirmation email. If they do not receive this email, the Buyer must contact LAUVEE using the contact details mentioned in the article "Identity of the seller and contact".

LAUVEE recommends that the Buyer keep the information contained in the order confirmation.

The order confirmation is deemed to have been received by the Buyer when he can access it.

Prices and payment terms

Price

The sale prices of the Products are displayed on the Site and are indicated in euros.

Prices do not include delivery costs, customs fees that may be applicable to the delivery of the Products, which are invoiced in addition to the price of the Products. The amount of the applicable delivery costs will be indicated before the Buyer confirms the order.

The applicable price is that displayed on the Site at the time the Buyer's order is registered.

Please note: Outside the European Union and in the French Overseas Territories, customs duties or local taxes may be payable and may be invoiced upon receipt of the package by the Buyer, in addition to the price paid to LAUVEE. These duties and taxes, the exact amount of which LAUVEE cannot determine in advance and of which it cannot therefore inform the Buyer prior to their order, remain the responsibility of the Buyer, who is solely responsible for the proper completion of any declarations and/or formalities relating thereto.

Payment terms

The full price of the Products is due upon ordering.

Payment can be made online:

• by credit card, through the secure online payment service indicated on the Site,
• or by any other means which will be offered on the Site at the time of the order.

The Buyer guarantees to LAUVEE that he has the necessary authorizations to use the chosen payment method.

LAUVEE reserves the right to suspend or cancel any order and/or delivery in the event of non-payment of any amount due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site.

Penalties of an amount equal to 1.5 times the French legal interest rate will be automatically applicable to unpaid amounts from the first presentation of a formal notice by registered letter with acknowledgment of receipt.

Billing

Purchase invoices will be sent to the Buyer by any useful means.

If the Buyer has an Account, he can access the invoice corresponding to his order in his Account.

Retention of title

LAUVEE retains full ownership of the Products sold until full payment of the price, including delivery costs.

Delivery

Delivery territory

Delivery of the Products ordered on the Site is made to the address indicated when the Buyer places the order as the “delivery address” (which may be different from the billing address), which, unless specifically agreed between the parties in accordance with the terms set out in Article 8.1, may only be located in one of the countries authorized on the Site, in France and internationally.

Delivery methods

Different delivery methods may be possible, depending on the Product categories and their weight.

The Buyer is informed before confirming his order of the possible delivery methods for the Product ordered as well as the times and costs corresponding to each of these methods.

The Buyer must select the desired delivery method and provide all the information necessary for the effective delivery of the Product using this method.

Delivery times

Delivery is made within the time frame indicated in the order confirmation email.

In the event of non-delivery within the above deadline and provided that the Buyer has previously written to LAUVEE to inform it of any incident regarding delivery times, the Buyer may request cancellation of his order by any written means.

LAUVEE will, upon receipt of said written notice, cancel the order, unless it has been executed in the meantime. The Buyer will then be informed.

In the event of cancellation of the order in accordance with the above terms, the Buyer will be reimbursed for all sums paid, including delivery costs, at the latest within 14 days following the date on which the contract was terminated.

LAUVEE reserves the right, in any event, to contact the Buyer to offer alternative solutions for reimbursing the price of the Products and delivery costs. The Buyer must explicitly express, on a durable medium, their acceptance of the choice of an alternative reimbursement method.

In the event of return of the Products due to the absence of the customer, the Customer will be reimbursed and will have to reorder.

Customer Service

For any request for information, clarification or for any complaint, the Buyer must contact, as a priority, the INHIARCARE customer service, in order to allow the latter to try to find a solution to the problem.

LAUVEE customer service is available from 10:30 a.m. to 6:30 p.m. using the following contact information:

• Telephone: 01 88 61 26 13
• Email address: hello@lauvee.com

Right of withdrawal

The Buyer has a period of 14 days, from the date of receipt of the Products ordered, to withdraw without having to provide reasons or pay penalties, with the exception of return costs which remain his responsibility and which he must pay. When his order concerns several Products delivered separately, the above period runs from the receipt of the last Product.

The Buyer who wishes to exercise his right of withdrawal must, without undue delay and at the latest within 14 calendar days following the communication of withdrawal to LAUVEE:

• send to LAUVEE at the contact details mentioned in the article “identity of the seller and contact”, before the expiry of the period above, the withdrawal form attached to these general conditions duly completed, or a declaration clearly expressing his wish to withdraw and including his order number;
• imperatively return the Products in their original packaging;
• attach a copy of the corresponding purchase invoice.

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for orders for the supply of goods that have been unsealed after delivery and which cannot be returned for reasons of hygiene or health protection. Therefore, LAUVEE will not be able to accept any return of a Product that has been previously unpacked.

The Buyer is deemed responsible in the event of deterioration of the Products upon their return to LAUVEE.

The Buyer will be reimbursed as soon as possible and at the latest within 14 days from the date of actual receipt by LAUVEE of the request for withdrawal of the full amount paid for his order, less, where applicable, the return costs, which remain the responsibility of the Buyer. LAUVEE reserves the right, however, to defer this reimbursement until the Products have actually been recovered.

Legal guarantees

The Buyer benefits from the legal guarantees of non-conformity as well as for hidden defects in the item sold, including defects in conformity resulting from the packaging of the Products ordered on the Site.

If the Buyer finds that the Product delivered to him has a defect, a lack of conformity or is damaged, he must inform LAUVEE at the contact details mentioned in the article "identity of the seller and contact", indicating the nature of the defect, non-conformity or damage noted and sending him any useful supporting documents.

LAUVEE will arrange the return arrangements with the carrier of its choice, and will inform the Buyer by any appropriate means. The Buyer will bear the cost of the return.

LAUVEE will carry out the necessary checks and will offer the Buyer a replacement Product where possible. If replacement of the Product is not possible, LAUVEE will reimburse the Buyer the full price paid for the Product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within 14 days following the date on which LAUVEE informed it of the impossibility of replacing the Product.

Reminder of the provisions of the Consumer Code:

The consumer has a period of two years from delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

Where the contract for the sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or this digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or the digital service and not the date on which it appeared.

The legal guarantee of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to have the goods repaired or replaced within thirty days of their request, free of charge and without any major inconvenience to them.

If the product is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund upon return of the goods, if:

1. The professional refuses to repair or replace the goods;
2. The repair or replacement of the goods takes place after a period of thirty days;
3. The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of recovery or removal of the non-compliant good, or if he bears the costs of installation of the repaired or replacement good;
4. The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies the immediate reduction in price or termination of the contract. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to cancel the sale if the lack of conformity is minor.

Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the consumer code .

A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code). The consumer also benefits from the legal guarantee against hidden defects pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.

Obligations of Buyers

Buyers are solely responsible for their use of the Products. It is their responsibility to verify the suitability of the Products for their specific needs prior to purchasing said Products.

They must also take the necessary measures to back up by their own means the information in their Account that they deem necessary, no copy of which will be provided to them.

Finally, it is up to the Buyers to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack.

LAUVEE's Responsibility

LAUVEE undertakes to carry out regular checks to verify the functioning and accessibility of the Site. As such, LAUVEE reserves the right to temporarily interrupt access to the Site for maintenance reasons. Similarly, LAUVEE cannot be held responsible for temporary difficulties or impossibilities of accessing the Site that may originate from circumstances beyond its control, force majeure, or due to disruptions in telecommunications networks.

LAUVEE cannot be held responsible for the non-performance or delay in the performance of sales contracts due to circumstances beyond its control or a case of force majeure, as defined in Article 1218 of the Civil Code.

LAUVEE cannot be held responsible for any technical malfunction of its Site that may have an impact on the Products ordered. In this case, LAUVEE will have the option to cancel any order and will reimburse the Buyer as soon as possible.

In any event, the liability that may be incurred by LAUVEE under these terms is expressly limited to only proven direct damages suffered by the Buyers.

Intellectual property

The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, brands, databases, etc.) operated by LAUVEE within the Site are protected by all intellectual property rights or rights of database producers in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and more generally, any act of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of LAUVEE are strictly prohibited and may be subject to legal action.

Accommodation

LAUVEE ensures, under the terms of an obligation of means, the hosting of the Site, as well as the data entered on the Site, on its servers or through a professional hosting provider, and on servers located in a territory of the European Union.

Personal data

LAUVEE undertakes to comply with all legal and regulatory obligations incumbent upon it regarding the protection of personal data, in particular Law 78-17 of January 6, 1978 in its latest amended version known as the Data Protection Act and EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016.

To learn more about the management of their personal data and their rights, the Buyer is invited to read LAUVEE's confidentiality policy, accessible here .

Advertisement

LAUVEE reserves the right to insert on any page of the Site and in any communication to Buyers any advertising or promotional messages in a form and under conditions of which LAUVEE will be the sole judge.

Links and Third Party Sites

LAUVEE cannot under any circumstances be held responsible for the technical availability of websites or mobile applications operated by third parties (including its potential partners) which the Buyer accesses via the Site.

LAUVEE assumes no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own terms of use.

LAUVEE is also not responsible for transactions between the Buyer and any advertiser, professional or trader (including its potential partners) to whom the Buyer may be directed via the Site and may not under any circumstances be a party to any potential disputes with these third parties, particularly concerning the delivery of products and/or services, guarantees, declarations and any other obligations to which these third parties are bound.

Prohibited behaviors

The following are strictly prohibited: (i) any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site, (ii) any intrusions or attempted intrusions into LAUVEE's systems, (iii) any misappropriation of the Site's system resources, (iv) any actions likely to impose a disproportionate load on the Site's infrastructure, (v) any breach of security and authentication measures, (vi) any acts likely to harm the financial, commercial or moral rights and interests of LAUVEE or the users of its Site, (vii) any practice diverting the Site for purposes other than those for which it was designed and finally, more generally, (viii) any fraudulent practice aimed at diverting the Site in order to be able to order Products free of charge, (ix) any breach of these general conditions or of the laws and regulations in force.

It is also strictly prohibited to monetize, sell or grant all or part of access to the Site, as well as to the information it contains.

Any commercial exploitation of the Products by Buyers is prohibited, and in particular any resale or distribution for payment.

In the event of a breach of any of the provisions of this article or, more generally, of violations of laws and regulations, LAUVEE reserves the right to take all appropriate measures and to initiate any legal action.

Unsubscribe

The Buyer may unsubscribe from the Site at any time by sending a request to this effect to LAUVEE by email, using the contact details mentioned in the article “identity of the seller and contact”.

Unsubscription is effective within a maximum of 7 days from this request. It results in the automatic deletion of the Buyer's Account.

Changes

LAUVEE reserves the right to modify these general terms and conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date of the Buyer's order.

Mediation

The Buyer has the right to use a consumer mediator free of charge with a view to the amicable resolution of any dispute relating to the execution of these terms and conditions which may oppose him to LAUVEE, under the conditions provided for in articles L611-1 et seq. of the Consumer Code .

To this end, he can contact the following consumer mediator:

MCP Mediation 12 square Desnouettes 75015 PARIS by post or click on the link http://mcpmediation.org

Applicable law

These general conditions are governed by French law.

Appendix 1 – Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of: LAUVEE

• Postal address: 3 rue Jules Guesde, 91130 Ris-Orangis
• Telephone: 01 88 61 26 13
• Email address: hello@lauvee.com

I hereby notify you of my withdrawal from the contract for the sale of the property below:

Ordered on (*) / received on (*)

Name of buyer(s):

Address of the buyer(s):

Signature of the buyer(s):

(only if this form is notified on paper)

Date :

(*) Delete as appropriate.